Viewpoint Optical

Refunds and Exchanges


If your prescription has changed and there are unopened boxes, Viewpoint Optical can provide an exchange with the new prescription. Please note this is only applicable if there is over 1 year remaining in the expiry. The patient must pay for the cost of freight on exchanged lenses due to changed prescription. Goes without saying but the contact lenses must have been purchased at Viewpoint Optical P/L. Contact lenses cannot be exchanged or refunded if the package has been broken.

Conditions for returning contact lenses.

  1. Item(s) have to be initiated for return and placed in the post within 30 days of the purchase date.

  2. Item(s) were not marked “Clearance Sale” or “Non-Returnable” at the time of purchase, unless faulty.

  3. Item(s) must be in the original packaging, which must be in original condition. This includes branded cases and packaging.

  4. Item(s) must be unworn and unused.

To initiate returns, please email us at for a “return authorisation number”.

Contact lenses cannot be exchanged or refunded if the package has been broken.


The contact lenses I got are actually faulty when I got them…

Should the lenses be defective on arrival, we will offer you full replacement or full refund including shipping


When will I receive my refund?

Refunds through Paypal will be processed within 3 business days upon receiving the returning products, provided the conditions of returns are met.


Delivery Policy

We will strive to process your order as soon as possible during business hours. On average, our customers receive their contact lenses within 3 business days. Should you not have received our orders by then, please contact us immediately.